If you need support the link to email is found in the SUPPORT section of the HELP/CREDITS screen, accessed from the pause menu. Your support ID is also located there, and should not be shared with anyone but Majic Jungle or Noodlecake Studios support personnel.
For Apple support, rollbacks and account mergers and the like for both Android and Apple, and forums support, forums users may contact me via the PM system of this board. Ooooh! Yes, I have finally turned the forums into an official support channel. There has to be some kind of privilege for the dedicated community members, right? PM me with your support ID and all the details of the problem or request and I will get back to you next time I’m on theblockheads.net. This may or may not be within 24 hours during weekends, but should be within 24 hours during the week.
**If a player is too young to have their own email address their parent or guardian should be contacting us. Not another player. That is LAW. I will not break the law for the convenience of a player. **
**If a player is old enough to have an email address they may email me themselves, or not, or PM me or not. The not means no support. **
Just to make this very clear, I will not support a player via another player, unless the second player is their parent or guardian.
**Please do not post intact email addresses in the forums. **
The week is defined as Monday to Friday 7 AM to 1 PM NZT, That is UTC +12 hrs, except during DLS, such as now, when it is UTC +13 hrs.
During the weekend I generally do not check the support queue at all, but I generally check the forums, and my private messages, at least once, so that is the quicker way to get help if your case is urgent.